Go Forward Occupational Therapy
ABN 59 657 177 179
Last updated: 24 February 2026
This Privacy Policy applies to all services provided by Go Forward Occupational Therapy, including telehealth services delivered across Australia.
Go Forward Occupational Therapy (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme.
This Privacy Policy explains how we collect, use, disclose and store your personal information.
The type of personal information we collect depends on your interaction with us.
We may collect:
Full name
Email address
Phone number
Information provided in website contact forms
Referral information
We may collect:
Contact details
Date of birth
NDIS number or other relevant identifiers
Health information
Functional capacity information
Assessment data
Information about carers, family members, nominees or support coordinators
Clinical reports, service notes and documentation
Health information is considered sensitive information under Australian law. We only collect sensitive information where it is reasonably necessary to provide occupational therapy services and with your consent.
We may collect:
Name and contact details
Qualifications and employment history
Payment and superannuation details
We only collect information that is reasonably necessary for business operations and service delivery.
We collect personal information:
Directly from you via phone, email, telehealth or in person
Through our website contact forms
Through Google Ads lead forms
Through referral forms
Through service agreements and consent forms
From support coordinators, plan managers or other health professionals with your consent
You may choose not to provide certain information; however, this may limit our ability to provide services.
We collect and use personal information to:
Provide occupational therapy services
Conduct functional capacity assessments
Prepare reports for NDIS and other stakeholders
Deliver telehealth services
Communicate with you and relevant providers
Manage appointments, billing and service agreements
Comply with legal, regulatory and professional obligations
Improve service quality
Respond to enquiries
We do not use health information for marketing purposes.
If you make an enquiry, we may contact you regarding our services.
We comply with the Spam Act 2003 (Cth). You may opt out of receiving marketing communications at any time by contacting us.
Transactional communications related to your services may still be sent where necessary.
We may disclose personal information:
To the NDIS, with your consent
To support coordinators, plan managers and other providers involved in your care, with consent
To secure practice management systems and telehealth platforms
To IT providers who support our systems
To insurers or legal advisors where required
Where required or authorised by law
We do not sell personal information.
Personal information is not routinely disclosed overseas. Where cloud-based systems are used, we take reasonable steps to ensure appropriate safeguards are in place.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
Secure, password-protected digital systems
Restricted access to authorised personnel
Secure storage of electronic and paper records
Confidentiality obligations for staff and contractors
Information is retained in accordance with legal and professional record-keeping requirements.
We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
If an eligible data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with legal requirements.
Our website may use cookies and analytics tools, including Google Analytics and Google Ads tracking, to:
Measure website traffic
Understand user behaviour
Improve website performance
Measure advertising effectiveness
These tools may collect information such as IP address, browser type, device type, location data and pages visited. This information does not directly identify you.
Google may use cookies to display relevant advertisements based on previous visits to our website. You can opt out of personalised advertising by visiting adssettings.google.com.
You may disable cookies in your browser settings; however, this may affect website functionality.
You may request access to personal information we hold about you by contacting us in writing.
We will take reasonable steps to correct inaccurate, incomplete or outdated information.
In some circumstances, access may be restricted in accordance with the Australian Privacy Principles.
If you have concerns about how we handle your personal information, please contact:
Privacy Officer
Go Forward Occupational Therapy
Email: info@goforwardot.com.au
We will respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
